What is your policy on returns and exchanges?
Due to hygiene reasons, we cannot offer returns on used bedding. We provide full transparency on materials, certifications, and customer feedback beforehand, so you don't waste time or money on trial-and-error.
How can I track my order status?
You can track your shipment's progress using your order number and the email provided at checkout.
What kind of packaging will my order arrive in?
You'll receive premium packaging that feels gift-worthy. It’s made with recyclable kraft paper and designed for reuse, aligning with our conscious and intentional brand values.
Do you offer gift options for occasions like weddings?
Yes. Our clean aesthetic and premium presentation make us the go-to brand for intentional gifting: weddings, moms, athletes, and beauty enthusiasts.
Do you ship outside of the Philippines?
We currently ship nationwide within the Philippines. We are working diligently to fulfill our 10-year vision of expanding Dear Sleep to Southeast Asia (Singapore, Malaysia, Indonesia, and beyond) soon.
What makes Dear Sleep different from other bedding brands?
We are the sleep wellness brand rooted in performance and recovery. As the trusted sister brand of Dear Diet , we treat rest like nutrition. We also uniquely serve the whole household—women, men, and children.
How does Dear Sleep support my overall wellness and performance?
By focusing on intentional products that support deep recovery. This includes boosting: Skin and hair health (via silk) , temperature-regulated sleep , and athlete-level recovery at home.
Is Dear Sleep only for women?
No. Our tone is balanced and inclusive. We cater to women seeking beauty rituals , men who prioritize cooling recovery , and parents making safe choices for the entire family.
I struggle with finding quality, minimalist home products. How will Dear Sleep fit my aesthetic?
Our aesthetic is minimalist, neutral, and sophisticated. We focus on soft neutrals and soothing textures to help you build a home that feels like a sanctuary.
Is this just another trend or an investment?
We are not fast-fashion or viral-for-a-week. This is an investment in long-term wellness. Our brand is built to last, not to chase trends.
Which collection should I choose if my main goal is skin and hair health?
You should choose the Aura Collection. This line features our 25 Momme, 6A Grade Mulberry Silk pillowcases , which are designed to protect your glow, reduce skin friction, and prevent hair breakage while you sleep.
Which collection is best for cooling and temperature regulation?
Our Airloom (Bamboo) and Cloudelle (TENCEL™) collections are ideal. Both materials are highly breathable and moisture-wicking to ensure deep, temperature-regulated sleep, especially for men and hot sleepers.
I am a parent. Which line is for my children?
Our Moon & Friends sub-brand is specifically designed for kids and babies. It uses hypoallergenic, OEKO-TEX certified bamboo that is gentle on baby skin and breathable for toddlers.
What's the difference between TENCEL™ and Bamboo?
Both are chosen for their superior performance. TENCEL™ offers a smooth, calming feel and helps regulate temperature. Bamboo is organic, hypoallergenic, and exceptionally soft. Both deliver high-performance rest.
Do you offer full sheet sets or just pillowcases?
We offer a complete ecosystem of sleep wellness essentials. You can find full sheet sets in our Cloudelle (TENCEL™) line and plan to offer full bedding sets in our Airloom (Bamboo) line.
What are the key certifications for your products?
We are proudly transparent. Our core fabrics carry the OEKO-TEX® Standard 100 Certified label , which means they are tested and proven safe for skin and kids. Our silk is specified as 25 Momme, 6A Grade Mulberry Silk.
Why do you highlight "Momme" instead of thread count?
We focus on quality. Momme is the true measure of silk density and quality, unlike thread count, which can be misleading. Our 25 Momme ensures genuine luxury quality and performance.
I worry about greenwashing. How are you environmentally conscious?
Our packaging is made with recyclable kraft paper and designed for reuse. We choose sustainable materials like TENCEL™ and organic bamboo.
Why is your pricing higher than local Shopee/Lazada options?
We are repositioning the purchase as self-investment, not indulgence. You are paying for genuine quality—OEKO-TEX certified, high-spec materials—not cheap satin or polyester that traps heat and underdelivers.
How can I be sure the fabric will feel good?
We provide full transparency on materials, certifications, and real customer feedback. We use silks, bamboo, and TENCEL™—materials known for texture, softness, and breathability to ensure the quiet luxury you can feel.
I am a hot sleeper. Will your sheets keep me cool at night?
Yes. The bamboo and TENCEL™ collections are specifically chosen for superior performance. They are breathable, cooling, and moisture-wicking for temperature-regulated rest, preventing the overheating and tossing that steals energy.
How do your products help my hair and skin while I sleep?
Our 25 Momme Mulberry Silk Aura Collection works like a silent skincare product. It supports skin health by reducing friction and moisture loss , preventing frizzy hair, breakouts, and pillow lines that take hours to fade.
Will your sheets pill or look worn quickly?
No. We use high-quality, pre-shrunk fabrics and reinforced stitching. You are investing in value that lasts years, not months , countering the common pain point of cheap fabric that pills or sheds.
Are your products easy to maintain? I dread anything high-maintenance.
Convenience is king for busy customers. Most of our products, like the silk, are designed to be machine-washable. They dry fast and keep their softness, supporting your low-effort ritual.
How do I choose the right line for me if I'm new to premium bedding?
We make it simple to skip the trial-and-error. Aura is for beauty and skin health (silk). Airloom/Cloudelle is for cooling and recovery (bamboo/TENCEL). Moon & Friends is for kids and safe, gentle sleep.
